Patient Safety & Community Trust at CRDAMC
We know that recent events have caused many people in our community to feel hurt, angry, or uncertain. Those feelings are valid. While one individual is responsible for their actions, we are responsible for ensuring patient safety, oversight, and accountability at CRDAMC. This page exists to be open about what we're doing, how we're improving, and how you can hold us accountable.
Our Commitment
What Safety and Respect Mean to Us
Video (Topics: Why trust matters, what to expect at a visit, why speaking up is important and safe)
Patient Advocate
Chief of Nursing
Patient Safety
Safety isn't just policies and procedures, it's how patients are treated, listened to, and respected. Every patient deserves care that protects their dignity and privacy.
What You Can Expect at Your Appointment
Your Care, Your Choices
Chaperones are always available
You may request a chaperone for any exam. This is standard practice and always supported. (How do they request one?)
You can change providers
You have the right to request a different provider at any point in your care. (How do they do so?)
Your privacy matters
We take patient privacy seriously and maintain strict safeguards to protect it. (What can they do if they feel their privacy has been violated?)
Your concerns are heard
If something doesn't feel right, we want to know so we can act. (How do they notify us and what can they expect?)
What We Are Doing and Continue to Do
Actions you can see
Clear patient chaperone policies across clinics
Strengthened patient safety oversight and reporting processes (How)
Dedicated Patient Advocate support
Phone: 254-288-8156
Email:
usarmy.hood.medcom-crdamc.mbx.websitecomments@health.mil
Quality and safety reviews (can we show proof)
Nationally recognized safety performance
We believe transparency matters. When changes are made, we will share them. When questions remain, we will say so.
Your Rights As a Patient
You have the right to:
Be treated with respect and dignity
- Who to contact if they there is a problem
Ask questions and receive clear answers
- How? (patient experience email?)
Request a chaperone
Change providers
File a complaint without fear of retaliation
- Formal complaints may be filed with the Patient Advocate Office through electronic or traditional mail.
Formal Complaints Information
- A written complaint filed with the Patient Advocate Office is described in the overview below.
- Complaints are processed through the Clinic/Department Chief who will investigate in order to help resolve the issue.
- Formal Complaints have 10 business days for resolution.
- The Clinic/Department will contact the individual that filed the complaint to discuss the resolution.
Every beneficiary, patient, family member, and visitor is important to us. Your feedback helps us deliver an exceptional patient experience every single time. Please help our efforts to continue to deliver the highest quality care and experience by providing your feedback, comments and suggestions through the variety of surveys listed below.
Receive safe, ethical care
Download Patient Rights (Is there a downloadable)
Contact Patient Advocate (Link)
Frequently Asked Questions
Q: What happens after I report a concern?
A: Your concern is reviewed by the appropriate team, including patient advocacy or patient safety professionals. Follow-up occurs based on the nature of the issue.
Q: Can I request a chaperone at any time?
A: Yes. Chaperones are always available upon request.
Q: Will reporting a concern affect my care?
A: No. Reporting concerns does not negatively affect your care.
Q: Who oversees patient safety at CRDAMC?
A: Our Patient Safety Division works alongside clinical leadership to review, investigate, and improve safety practices.