Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Clinics

Killeen Medical Home

Welcome to your medical home

Our goal is to build a stronger community together through exceptional health care. You can make an appointment by calling Patient Appointing Services at 254-288-8888, or online at patientportal.mhsgenesis.health.mil. We offer virtual and traditional face-to-face appointments. Any issues with your clinic should be brought to the attention of the clinical nurse officer in charge.