Health Services

Pharmacy Services

  1. Prescription Activation Options
    1. Q-Anywhere Prescription Activation 855-812–6030
    2. Pharmacy Call Center 254-288-8800
  2. Prescription Pick-up Options for Refills
    1. ScriptCenter Instructions
    2. ScriptCenter is an alternative way for patients to pick up refills of their medications.
    3. When you call into the Refill Phone line, the automated message will give you the option to pick-up medications in the ScriptCenter. You can then choose to pick them up at the Clear Creek ScriptCenter or the Main Hospital Pharmacy ScriptCenter.
    4. *NOT FOR REFRIGERATED OR CONTROLLED MEDICATIONS*
  3. Prescription Renewal
    1. MHS Genesis Patient Portal
    2. Contact your provider to send an electronic prescription on the Patient Portal.  

Q-Anywhere

  • Q-Anywhere is a text messaging service you can use to activate your NEW electronic prescriptions from your provider.
  • Simply text the phrase “Get in Line” to 855-812-6030 and follow the prompts generated by the system.
Q-Anywhere Tips:
  • Only for NEW prescriptions NOT REFILLS. Use automated refill request line 254-998-2601 for refills.
  • Must type exactly as instructed (e.g. text “I am here”. DO NOT text “I’m here”)
  • Patient will receive alternate messages in the following situations:
    • Prescription not received
    • Medication not in stock
    • Refill too soon
    • Prior authorization needed
    • Provider clarification needed
    • Other issues during processing.
  • The Q-number is good for 96 hours. 
  • Pulling a new ticket (“I received a phone call”) is only required if the patient goes to the pharmacy after 96 hours.
  • Medications must be picked up within seven business days.

 CRDAMC Pharmacy Call Center Information

  • Our Pharmacy Call Center will be able to assist you with any questions you may have regarding your prescriptions such as:
    • Refilling Medications
    • Activating New Medications
    • General Information
  • Once you dial in you will be placed in a calling queue holding your place in line. If you get a busy signal that means that our phone lines are full, please hang up and try again at a later time. 

Contact Us

Hours

CRDAMC Pharmacy Call Center
Monday-Friday
8 a.m. to 5 p.m.
Saturday
9 a.m. to 5 p.m.

CRDAMC Main Pharmacy
Monday-Friday
8 a.m. to 4:30 p.m.

Clear Creek PX Pharmacy
Monday-Friday
9 a.m. to 5 :30 p.m.
Saturday
9 a.m. to 5 p.m.

Phone

CRDAMC Pharmacy Call Center
254-288-8800 

Refill Service Lines
254-998-2601

Location

CRDAMC Main Pharmacy
Carl R. Darnall Army Medical Center
590 Medical Center Road
Building 36065
Fort Hood, Texas 76544

Clear Creek PX Pharmacy
4250 Clear Creek Road
Fort Hood, Texas 76544

Don't forget to keep your family's information up to date in DEERS!