The health and safety of patients and staff is our highest priority. In compliance with Federal and local COVID-19 safety measures, modifications to pharmacy processes and operations may occur to protect our patients and staff from the spread of COVID-19. Please feel free to contact our team for more information on procedures or to discuss concerns.
We aim to provide you with an exceptional pharmacy services while ensuring the highest levels of safety to the Fort Hood community.
Mandatory Prescription Drop-Off**
CRDAMC Main Outpatient Pharmacy and Clear Creek PX Pharmacy have implemented a mandatory drop-off process. Patients must drop-off all prescriptions for processing. Patients will receive a notification when medications or medical supplies are ready for pick-up. If you have not received any information within 24 hours, please contact the pharmacy location for assistance. Soldier-Centered Medical Homes, Community-Based Medical Homes, and the Pediatric Pharmacy are not affected by the mandatory drop-off requirement.
To ensure accurate dispensing of medication, an automated robotic system is used to fill prescriptions. This technology guides the pharmacy staff at each step in the prescription filling process, minimizing the potential for human error. The bar code technology also helps to reduce wait times.
Our pharmacies process approximately 85,000 prescriptions each month. Due to the high volume of pharmacy visitors, we recommend beneficiaries become familiar with our procedures and routines. Simple measures such as using the automated call-in refill service, taking the appropriate ticket(s) at the pharmacy, and having the patient's identification card readily available will minimize delays and keep operations moving as quickly and efficiently as possible.
If you would like to discuss your pharmacy concerns or have questions about prescriptions, please call us at (254) 288-8800.