Health Services

Pharmacy Services

  1. Prescription Activation Options
    1. Q-Anywhere Prescription Activation
    2. Pharmacy Call Center
  2. Prescription Pick-up Options for Refills
    1. Scriptcenter Instructions – scriptcenter brochure
    2. Scriptcenter is an alternative way for patients to pick up refills of their medications.
    3. When you call into the Refill Phone line, the automated message will give you the option to pick-up medications in the Scriptcenter. You can then choose to pick them up at the Clear Creek Scriptcenter or the Main Hospital Pharmacy Scriptcenter.
  3. Prescription Renewal
    1. MHS Genesis Patient Portal
    2. Contact your provider to send an electronic prescription on the Patient Portal. 
  
Q-Anywhere Page
  • Q-anywhere is a text messaging service you can utilize to activate your NEW electronic prescriptions from your provider.
  • Simply text the phrase “Get in Line” to (855) 812 – 6030 and follow the prompts generated by the system.

Q-Anywhere Tips:
  • Only for NEW prescriptions NOT REFILLS. Use automated refill request line (254-288-8911) for refills.
  • Must type “Done” to move on. Must type exactly as instructed (e.g. text “I am here”. DO NOT text “I’m here”)
  • Patient will receive alternate messages in the following situations:
    • Prescription not received
    • Medication not in stock
    • Refill too soon
    • Prior authorization needed
    • Provider clarification needed
    • Other issues during processing.
  • Use the same ticket/Q-number when you come into the pharmacy. This is for the SAME DAY PICK-UP ONLY.  
  • When Pulling a new ticket (“I received a phone call”) is only required if patient goes to the pharmacy on another day.
  • Must be picked up within 7 days.
 CRDAMC Pharmacy Call Center Information
  • Hours of Operation
    • Monday – Friday 8AM to 5PM
    • Saturday 9AM to 5PM
  • Telephone Number
    • 254-288-8800
  • Our Pharmacy Call Center will be able to assist you with any questions you may have regarding your prescriptions such as:
    • Refilling Medications
    • Activating New Medications
    • General Information
  • Once you dial in you will be placed in a calling queue holding your place in line. If you get a busy signal that means that our phone lines are full. Please hang up and try again at a later time. 


 

Contact Us

Phone Number(s)

CRDAMC Pharmacy Call Center
254-288-8800 

Hours

Monday - Friday
8 a.m. - 5:00 p.m.
Saturday
9 a.m. - 5 p.m.
Closed Sundays & Federal Holidays

Refill Request Line
254-288-8911 (local)
800-351-3636 (toll free)

Locations

CRDAMC Main Pharmacy
Bldg. 36065
Santa Fe Ave.
Fort Hood, TX 76544

Clear Creek PX Pharmacy
Bldg. 4250
Clear Creek Rd.
Fort Hood, TX 76544

Hours

CRDAMC Main Pharmacy 
Monday - Friday
8 a.m. - 5:30 p.m.
Closed Weekends & Federal Holidays

Clear Creek PX Pharmacy
Monday - Friday
9 a.m. - 5:30 p.m.
Saturday
9 a.m. - 5 p.m.
Closed Sundays & Federal Holidays

Don't forget to keep your family's information up-to-date in DEERS.