Pharmacy

Welcome to the CRDAMC Pharmacy

The Carl R. Darnall Army Medical Center Pharmacy provides prescription services for eligible beneficiaries. We offer new prescription activation, refills, transfers, medication disposal, and access to formulary information. Our pharmacy can fill new and refill prescriptions at no cost for covered medications for our beneficiaries which include:

• Active-duty service members
• Active duty family members
• Retirees and their family members
• TRICARE eligible patrons. 

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• You can activate the prescription(s) and wait, or
• You can come back later to pick them up.
• You can activate new prescriptions from the office or home by using Q-Anywhere (see below) and pick up at the selected site of Main Hospital or Clear Creek PX Pharmacy.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.

To submit an electronic prescription:
Ask your provider to select the:

• Pharmacy name: DoD FT Cavazos ePhcy
• NCPDP/NPI number: 1124431317

If you hand-carry a written prescription:
Check in at the kiosk. Follow on-screen prompts to check in.
All pharmacies will accept hand-carry prescriptions. Please help us optimize prescription services by letting your provider know CRDAMC does accept electronic prescriptions even for controlled substances.

Activating New Prescriptions

There are multiple ways to activate your prescription. You must activate your prescription before pickup. Choose the option that works best for you:

Option 1: Fastest and Preferred

Scan the QR code below:

• Or text “Get in Line” to 855-812-6030.
• Follow the instructions in the reply text.
• You’ll receive a text when your medication is ready.
• Follow the prompts on your mobile device.

Option 2: In Person

Go to the Main Hospital, Clear Creek PX, or Thomas Moore pharmacies.

• Check in at the kiosk.
• Follow on-screen prompts to check in.
• Bring your military ID card.

Option 3: Call the Pharmacy

• Call 254-288-8800 during normal business hours.
• Provide your name, date of birth, and prescription details.

Option 4: Secure Messaging

• Send a new prescription request to the pharmacy via secure messaging through the MHS GENESIS Patient Portal.

Requesting Prescription Refills

We have three ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• Refills are typically ready within three business days.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone
Automated Refill Line

• Call our pharmacy refill line at 254-998-2601.
• Enter your prescription number when prompted and then follow the prompts to select where you want to pick up your refills.

Pharmacy Call Center

• Call 254-288-8800 and request a refill with a representative.

Option 3: In Person

• Select a “new prescription” ticket from the kiosk to reach a technician for assistance. Best for all refills to be ordered online or by phone as processing time for a refill varies based on pharmacy staffing and resources. If you are out of medication, speak to a pharmacy representative for assistance.

Picking Up Your Prescriptions

You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

ScriptCenter

• Self-service pickup for most refill prescriptions.
• ​Located at the Main Hospital and Clear Creek PX.
• Requires one-time enrollment at the Main Pharmacy.
• How to use the ScriptCenter.
• Prescriptions must be picked up within seven days.

Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or certain controlled substance prescriptions.

Main Pharmacy

• Full-service location for new prescriptions, refills, and transfers.
• Located inside Main Hospital.
• Open from Mon-Fri (8 a.m. to 4:30 p.m.). Closed Federal Holidays.

Clear Creek PX Pharmacy

• Full-service location for new prescriptions, refills, and transfers.
• Located in the Clear Creek Post Exchange.
• Open from Mon-Fri (9 a.m. to 5:30 p.m.) and Sat (9 a.m. to 5 p.m.). Closed Federal Holidays.

Thomas Moore Pharmacy

• New prescription services for Active-Duty service members.
• Located at Thomas Moore Health Clinic.
• Open from Mon-Fri (7 a.m. to 4 p.m.). Closed Federal Holidays.

Transfer a Prescription

If you want to move a prescription from another pharmacy:

• Ask your provider to send the prescription directly to CRDAMC.
• Or request a transfer from your retail pharmacy.
• Some maintenance medications may need to be filled at a military pharmacy or through TRICARE Home Delivery.

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:

• Drop them in the secured blue “MedSafe” bins located at the Main Hospital, Clear Creek PX, or Thomas Moore Pharmacy.
• You may request for a pick up envelope, take it home, and mail them to the destruction agency.

Several exclusions apply. This includes:

• syringes
• needles
• liquids greater than 4 ounces

Frequently Asked Questions

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered  prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere). 
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy? 

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery. TRICARE copayments apply.
• Ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.