Getting Care

Appointments & Referrals

Are You Experiencing COVID-19 Symptoms?

Please contact your primary care clinic for care and testing information.

Community Based Medical Homes

If you are enrolled to Copperas Cove Medical Home,  Harker Heights, Killeen Medical Home, or West Killeen Medical Home and are experiencing  mild to moderate symptoms  please contact Army Public Health Nursing hotline at (254) 553-6612 or Patient Appointment Service at (254) 288 - 8888  for assistance with  appointments.

Getting Care for COVID - 19 Symptoms After Duty Hours

TRICARE beneficiaries with COVID-19 symptoms should seek assistance at the CRDAMC Emergency Department. 

Stay at home and call the MHS Nurse Advice Line. A registered nurse will help assess your symptoms.
If needed,  the MHS nurse will coordinate care with a healthcare provider. The MHS Nurse Advice Line is available 24 hours/day, 7 days/week.
Call 1-800-TRICARE (874-2273), Option 1

Expanded Virtual Health Options

To help ensure the safety and wellbeing of our patients and staff during the COVID-19 pandemic, we’re increasing our virtual health options to continue to provide high-quality, coordinated care by phone, Secure Messaging,  and mobile applications.

You can easily convert many  face-to-face appointments  to virtual health visits. However, some appointments may need to remain face-to-face. Rest assured, we will provide the safest and best-suited option to meet your healthcare needs.

We highly recommend requesting virtual visits through Secure Messaging so your provider can send you instructions on how to connect for your appointment. If you don’t already have a Secure Messaging account, you can sign up for your Secure Messaging account. You can also schedule a virtual visit through the appointment methods listed below. 

Please note: If you already have a face-to-face appointment scheduled, you may be contacted to arrange a virtual visit instead.

Need A Specialty Care Appointment?

If you're looking for a  specialist for treatment or a second opinion, your primary care provider will send a request to Referral Management.   The referral management team tracks referrals and coordinates care between the medical treatment facility and TRICARE authorized providers.

Referral Management Office 
Local :  (254) 553 - 1846 
Fax:      (254)  286-7746
Fax:      (877)  811-2182

Monday - Friday 
7:30 a.m. - 4:30 p.m.
Closed on Federal Holidays

Contact Us


Local: (254)  288 - 8888
Toll-free: 1-800-305-6421

You can also make many appointments on line.  Learn More 

Walk -Ins and Same Day Appointments (Primary Care QUiC Clinic)

All CRDAMC primary care clinics  offer walk-in and same=day appointments.
Contact the Patient Appointment Services at 254-288-8888 for assistance.

MHS Nurse Advice Line: Call 1-800-TRICARE, Option 1 to talk to a nurse who can answer health-related questions, help you find a doctor and schedule appointments.

After Hours Care: Go to the Emergency Room at CRDAMC or call the Nurse Advice Line 800-874-2273 option 1 for additional instructions.

In Case of an Emergency: The Emergency Department is open 24 hours daily and located on the west end of the Medical Center. If you have an emergency, go to the nearest emergency room or call 911. To learn more, visit

Thomas Moore Health Clinic Hours

Monday - Friday 
6:30 a.m. - 2 p.m.
Closed on  Weekends, Training, and Federal Holidays

Don't forget to keep your family's information up-to-date in DEERS.