Getting Care

Appointments & Referrals

Community Based Medical Homes

If you are assigned to one of the Community Based Medical Homes, Copperas Cove Medical HomeHarker Heights Medical Home, Killeen Medical Home, Russell Collier Health Clinic or West Killeen Medical Home, and need to make an appointment, please call Patient Appointment Services at (254) 288-8888 for assistance. 

Soldier Centered Medical Homes

If you are assigned to one of the Soldier Centered Medical Homes, Russell Collier Health Clinic, Monroe Health Clinic, Thomas Moore Health Clinic, Bennett Health Clinic, Yoakum-Defrenn Army Heliport Medical Home or Troop Medical Clinic 14, and need to make an appointment, please call the clinic directly or go to sick call from 6:30 a.m. - 7:30 a.m.

Need A Specialty Care Appointment?

If you're looking for a specialist for treatment or a second opinion, your primary care provider will send a request to Referral Management. The referral management team tracks referrals and coordinates care between the medical treatment facility and TRICARE authorized providers.

Contact Us


Patient Appointment Services
Monday - Friday
7:00 a.m. - 4:00 p.m.
Closed Weekends & Federal Holidays


(254) 288-8888
(800) 305-6421


You can make appointments or talk to your provider by going here: MHS Genesis Patient Portal

MHS Nurse Advice Line: Call 1-800-TRICARE, option 1, to talk to a nurse who can answer health-related questions, help you find a doctor and schedule appointments.

In Case of an Emergency: Go to the nearest Emergency Room or call 911.


Referral Management Office
Monday - Friday 
7:30 a.m. - 4:30 p.m.
Closed Weekends & Federal Holidays


(254) 553-1846 
(254) 286-7746 (fax)
(877) 811-2182 (fax)

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