Attention! If you live in the TRICARE West Region, or in a state or ZIP code moving to the West Region and you pay an enrollment fee or premium by recurring credit card, debit card, or electronic funds transfer, you must set up payment information with TriWest before Dec. 31, 2024. If you don’t take action, you’ll risk getting disenrolled. Learn more.
 

Getting Care

MHS GENESIS is Here!

On March 19, the Department of Defense’s new electronic health record (EHR), MHS GENESIS, launched here at Carl R. Darnall Army Medical Center. MHS GENESIS has replaced TRICARE Online at this facility. 

What is MHS GENESIS?

MHS GENESIS is the new EHR that provides you and your doctors enhanced, secure technology to manage your health information. When fully deployed, MHS GENESIS will be the single health record for service members, veterans, and their families. >>Learn More about MHS GENESIS

What is the MHS GENESIS Patient Portal?

Along with the new EHR, the MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. Through the MHS GENESIS Patient Portal, you can:

  • View health information
  • Schedule appointments
  • Communicate securely with providers
  • Request prescription refills
The MHS GENESIS Patient Portal is replacing the TRICARE Online Secure Patient Portal.

What does this mean for me?

MHS GENESIS and the MHS GENESIS Patient Portal are replacing TRICARE Online, including the patient portal and secure messaging at this facility.
  • If you had a current TRICARE Online account, it was migrated to MHS GENESIS on March 19. No action is necessary from you.
  • If you don’t already have a TRICARE Online account, you can log onto MHS GENESIS Patient Portal using your DS Logon Premium Account.
  • If don’t have a DS Logon Premium Account or if you have questions about DS Logon, visit the milConnect Website or call 1-800-538-9552.

What happens next?

Appointment availability may be affected and appointment wait times may increase as our staff adjusts to new technology and workflows. We appreciate your patience and understanding as we integrate MHS GENESIS to provide you with top-notch care.

Need Help with the MHS GENESIS Patient Portal?

Do you need technical help accessing your records or information in the MHS GENESIS Patient Portal? You can call 800-600-9332 or DSN 312-838-3000. They’re available 24/7.

  • Are you overseas? Find country-specific support from the list below:
    • Belgium: 0800-72115
    • Germany: 0800-1011129
    • Greece: 00800-12-5629
    • Guam: 1-866-637-8725
    • Italy: 800-782407
    • Japan: 00531-1-20743
    • Korea: 00798-14-800-5242
    • Netherlands: 0800-0228847
    • Panama: 001-800-151-1005
    • Portugal: 800-8-12305
    • Turkey: 0-800-151-1005
    • United Kingdom: 08-005871786
    • Spain: 900-951895
  • Do you have a CAC? Get help via chat and email at the GSC online services portal.
  • Can’t get access to DS Logon? Visit milConnect or call 800-538-9552.
Don't forget to keep your family's information up to date in DEERS!