Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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CRDAMC front

Dec. 31, 2020

CRDAMC’s Emergency Operations Center key to success in the COVID-19 pandemic

FORT HOOD, Texas — FORT HOOD, Texas -- The Carl R. Darnall Army Medical Center’s Emergency Operations Center was established in March 2020 by Col. Richard Malish, CRDAMC commander, in response to the growing needs from the COVID-19 pandemic. The EOC has been in operation every day since overseeing multiple, and sometimes complex, activities to help ensure timely, quality and safe care for Fort Hood’s Soldiers and beneficiaries.

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