Getting Care

Beneficiary Services Office

Beneficiary Services Office is composed of Beneficiary Counseling and Assistance Officers (BCAC), Debt Collection Assistance Officers (DCAO), Health Care Assistants, Enrollment Manager and Enrollment Assistants. Collectively, the staff of Beneficiary Services has years of experience at CRDAMC addressing current issues in the health benefits arena.

Our Commitment To You:

  • We can explain your health benefits in the military facility and through your TRICARE Health Plans (TRICARE Prime, Select, Life, Young Adult).

  • We can help you navigate your healthcare when you age out of TRICARE Prime into TRICARE For Life.

  • Review medical bills/claims that you have not been able to resolve by calling the medical facility that is billing you or calling the TRICARE Claims Office.

  • Provide informational briefings on the Prime Travel Benefit (over 100 miles one-way)

  • Process travel reimbursement for the Prime Travel Benefit (when applicable)

  • Provide information on vision and dental plans

  • Assist with navigating the Military Health System.

  • Process special PCM/enrollment request/appeals.

  • Active Duty Soldier PCM assignments based off of unit/UIC.

Contact Us


Monday - Friday
7:30 - 11:30 a.m.
12 - 4 p.m.
Closed Weekends & Federal Holidays


(254) 288-8155
(254) 288-8694 (fax)


36000 Shoemaker Lane
Shoemaker Center
Fort Hood, TX 76544
If you have mobility constraints, please call the office for accommodations.

Don't forget to keep your family's information up-to-date in DEERS.