Getting Care

Beneficiary Services Office


Monday – Friday
7:30 a.m – 4:00 p.m.  (Closed for lunch from 11:30-12:00)

Office: (254) – 288-8155   (Please call this # to schedule an appointment)
Fax: (254) 288-8694

Closed on Federal Holidays

Shoemaker Center
36000 Shoemaker Lane
Fort Hood, Texas 76544
Next to the CRDAMC Sleep Lab (corner of Shoemaker Lane and Wratten Drive)

If you have mobility constraints, please call the office for accommodations.

About Us:

Beneficiary Services Office is composed of Beneficiary Counseling and Assistance Officers (BCAC), Debt Collection Assistance Officers (DCAO), Health Care Assistants, Enrollment Manager and Enrollment Assistants. Collectively, the staff of Beneficiary Services has years of experience at CRDAMC addressing current issues in the health benefits arena.

Our Commitment To You:

  • We can explain your health benefits in the military facility and through your TRICARE Health Plans (TRICARE Prime, Select, Life, Young Adult).
  • We can help you navigate your healthcare when you age out of TRICARE Prime into TRICARE For Life.
  • Review medical bills/claims that you have not been able to resolve by calling the medical facility that is billing you or calling the TRICARE Claims Office.
  • Provide informational briefings on the Prime Travel Benefit (over 100 miles one-way)
  • Process travel reimbursement for the Prime Travel Benefit (when applicable)
  • Provide information on vision and dental plans
  • Assist with navigating the Military Health System.
  • Process special PCM/enrollment request/appeals.
  • Active Duty Soldier PCM assignments based off of unit/UIC.
Don't forget to keep your family's information up-to-date in DEERS.